The Cisco Retailer leverages Cisco and Cisco accomplice know-how to energy its retail surroundings. Most not too long ago, we expanded our utilization of Webex Hook up with energy an interesting buyer expertise at Cisco Dwell Americas in Las Vegas this previous June.
A extra environment friendly retail expertise
Webex Join, an enterprise-grade Communications Platform as a Service (CPaaS), enhances purchasing experiences by enabling clients to resolve points swiftly by way of seamless interactions. With Webex Join, you possibly can combine or develop responsive chatbots, crafting a user-friendly and distinctive purchasing expertise that concurrently frees workers to deal with extra advanced inquiries.
The Patching Station
At Cisco Dwell in Las Vegas this previous June, the Cisco Retailer took the distinctive capabilities of Webex Join to a different stage. Clients had the possibility to take a chunk of the occasion dwelling with them by personalizing their new Cisco merchandise with Cisco Dwell patches.
The customization course of was fast, simple, and accessible from attendees’ cell phones. By scanning a QR code, attendees might provoke a dialog utilizing Apple Messages for Enterprise or Google Enterprise Messages to decide on their Cisco merchandise and point out precisely which patch(es) they wished and the place they wished them positioned. Buyers would then obtain their order numbers and an estimated wait time by way of textual content after they dropped off their gadgets on the Patching Station.
On the again finish, the Patching Station workers would instantly obtain the order particulars by way of Webex Join and will mark order statuses and replace wait instances. Buyers might even watch their orders being created on the station! As soon as their gadgets have been completed, consumers would obtain a textual content alert for pick-up.
By constructing this seamless buyer journey with Webex Join, attendees have been in a position to expertise forward-thinking retail know-how in motion and obtain a memento to commemorate their time at Cisco Dwell. The Cisco Retailer strives to create these distinctive moments for patrons to display the ability of Cisco’s know-how integrations in retail.
Curious to see the Patching Station in motion? Test it out on the Cisco Retailer Tech Lab YouTube channel now!
Fascinated about demonstrating your know-how? Please attain out to arrange an activation with us!
If you need to carry your clients by way of the Cisco Retailer Tech Lab as a cease in your CXC Tour, it’s also possible to schedule your go to now – we’ll have the Tech Lab personalised only for you!
You too can study extra about Webex Join by way of the retail options web page or by connecting with an skilled now.
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