At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our objective with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the great know-how required to beat the challenges of at this time’s technological surroundings. Let’s dive into the small print of what Assist Enablement at Black Belt appears like:
Stage 1: Foundational Assist Abilities
- Self-Diagnosing Points: Be taught to determine and troubleshoot frequent issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers easy methods to arrange and handle Good Accounts, in addition to easy methods to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- Have interaction TAC: Grasp the method of successfully participating with TAC for extra complicated points.
Stage 2: Intermediate Assist Strategies
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting expertise to deal with frequent technical points.
- Finest Practices: Be taught the perfect practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Have interaction with interactive demo labs to strengthen studying via sensible utility.
- Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for complicated architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Deal with configuration points and carry out upgrades with confidence.
- Arms-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Assist Monitor content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the newest know-how tendencies and sensible insights, we be sure that our companions are well-equipped to ship distinctive assist and preserve clean operations for his or her prospects.
Go to the Black Belt Academy at this time to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to deal with any problem that comes your method.
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